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Privacy policy

Alcopa Auction guarantees to protect your privacy. We take care to make sure you receive the best protection possible for your personal data.

For more information, please visit the National Commission on Informatics and Freedoms’ website: https://www.cnil.fr/en.

SUMMARY

Responsible entity

Personal data is collected by:

Alcopa Auction, therefore the head office is located at:

Alcopa Auction

Calle Varsovia, 10

28805 Alcalá de Henares, Madrid.

Terminology:

User: any physical person, with or without Alcopa Auction’ account, using Alcopa Auction website or any of the services offered on it.

Site : It means the website www.alcopa-auction.es mobile as well as desktop versions.

Collecting, processing and using personal data

Alcopa Auction collects private data on any User browsing, consulting and carrying out commercial actions on our website, including use of cookies in accordance with the legislation in force.

This data collection is carried out for the following purposes:

  • Management of the customer account, his favorites and commercial actions
  • Logistics management and customer service
  • Provision of customer service, making sure that this service can be easily reached by telephone
  • Provision of sharing tools on social networks
  • Sending targeted commercial offers by email, on social networks or any other support
  • Personalization of websites (mobile and desktop versions) and applications according to the user choice
  • Fight against the fraud during payment
  • Measurement of website traffic (mobile and desktop)
  • Sharing information with business partners

Apart from commercial advertising operations, Alcopa Auction considers that all the above treatments are necessary for the implementation of the contract concluded between the Customer and Alcopa Auction.

Commercial advertising operations are based on the consent of the user to the processing of the data. The person concerned may withdraw his consent by emailing policy.p22-1ES or writing a letter to the address below:

Alcopa Auction

Calle Varsovia, 10

28805 Alcalá de Henares, Madrid.

Data collected on our website

Which data?

We collect and deal in particular:

  • Private individuals: your name, address, e-mail address, password, phone number, IP address, connection and navigation data, purchase history, favorites and claims.
  • Professionals: same data as the private individuals, as well as Kbis and IBAN.

The mandatory or optional nature of the collected data is reported to you during collection by an asterisk. Some data is collected automatically because of your actions on the website.

We also measure audience, for example the number of page views, the number of visits on the website, as well as the activity of visitors on the website and their return frequency.

When?

We collect your information especially when:

  • You create your account
  • You make a commercial action on our website or in our auction centers
  • You browse our website and view our products
  • Contact our Commercial Service

Data recipients

The data collected on our website is intended to be used exclusively by Alcopa Auction.

It can be sent to Alcopa Auction partners who can process the data on their behalf (data recipients) or the partners for whom the data will be processed according to the instructions of Alcopa Auction (subcontractors).

The recipients of the data are:

  • Financing institutions
  • Police authorities in the context of judicial requisitions concerning the fight against the fraud

The subcontractors:

  • Partners who secure payment on our website
  • Partners who manage the fight against the fraud
  • Shipping services
  • Partners who manage phone calls and emails

Bank data

100% secured payment

Alcopa Auction uses the online payment solution of Lyra Network, Payzen, to require a credit card temporary hold. This process is PCI-DSS certified, allowing the highest online security level thanks to 3D Secure.

Gathered data relating to the credit card details are SSL-encrypted (website beginning with https) and therefore always transit in a secure environment, never in plain view, on the Internet. Private data entered on our website are strictly confidential. At no time will Alcopa Auction gain access to the entire credit card details.

Authorized bank cards for payment are CB / E-CARTE BLEU / MAESTRO / MASTERCARD / VISA / VISA ELECTRON.

Use your data for marketing and business’ target

Alcopa Auction uses your contact details to send you targeted advertisements, including advertisement by email.

In this context, Alcopa Auction engages to respect the applicable rules to each prospecting channel.

Newsletter

When creating an account, User can subscribe to Alcopa Auction’ newsletter. It has the possibility to unsubscribe at any time by clicking on the link at the bottom of each newsletter.

Postal mail and phone number

The customer' postal address and phone number are necessary for the processing and management of payments as well as the commercial relationship between Alcopa Auction and customer.

Alcopa Auction uses this personal data for commercial advertising purposes. At any time, the customer has the opportunity to oppose it by emailing infomadrid@alcopa-auction.es or by writing a letter to the address below:

Alcopa Auction

Calle Varsovia, 10

28805 Alcalá de Henares, Madrid.